Returns &
Refunds
Customers may apply for a return or exchange within 14 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked “Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
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All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
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All items must be returned with their original boxes.
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All items must be returned in one package.
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Return/Exchange shipments must be made using the same service as the original delivery.
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We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
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Customised items cannot be returned.
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The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
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For hygiene reasons, underwear briefs, certain jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
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Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.